Eradicating ‘Provide’

[A few weeks ago, Emily Litchfield of Northern Arizona University reached out to share a win her team had had—they had eradicated the verb ‘provide’ from their Mission Statement! I asked if she would share how they did it so we could all learn from their hard work as part of our Mini-Mission Makeover Series. Hats off to Emily and her team for a job well done!]

CSI Logo In 2009, the Institute for Future Workforce Development and the Gerontology Institute merged to become the Civic Service Institute (CSI) at Northern Arizona University. At that point, we adopted this little beauty of a Mission Statement:

The mission of CSI is linking students, AmeriCorps members, Senior Corp volunteers and others to community, educational and non-profit organizations to build, enhance, and strengthen community capacity, workforce and career development.

Yeah… I worked there and I wasn’t even sure what that meant (and I’m quite certain that none of the other employees did either). How in the world was I supposed to sell that to any potential supporters? I certainly wasn’t going to try and memorize it so I could parrot it back in a robotic fashion, preceded by a long sigh, when asked what it is that we actually “do”.

We needed help! We needed a new mantra that declared our drive, passion and experience not some rigmarole statement packed with as many words as possible. It had to be action oriented because CSI is all about movement and service and community. We needed a good verb because we don’t simply “provide” anything (see Erica’s blog post from April 3, 2014).

After a lot of hard work rearranging word order, researching synonyms, and focusing on verbs, we finally had it and we were pretty darn proud!

The Civic Service Institute (CSI) @ NAU mobilizes generations to strengthen communities through service and volunteerism.

Recently, I read Erica’s mini-mission makeover for July 17, 2014 and I had a moment of disappointment- “Mobilize has issues”?? I took a little breath and decided to celebrate our victories- our mission is miles ahead of where it was in the beginning… and we didn’t use ‘provide’.

ELitchfield Emily Litchfield is the Program Coordinator at CSI.  She enjoys playing the Ukulele and is currently studying for the GREs.

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